As part of its business and strategic planning services Four Bells helps its partners develop and implement crisis management plans. The team has deep experience in risk management strategies. But it also has experience in handling events which occur despite that risk management. Crisis events are those which threaten the wellbeing of a company and its staff, and perhaps even the viability of an enterprise. They can be defined as crisis events because they occur despite risk management precautions, occur at little notice, and can come from unexpected sources. They might be physical events such as an earthquake. They could be personal, such as an accident or, depending on the work environment, acts of violence directed at staff. A common business crisis is the fiscal one, manifest in all sorts of ways – a take over, negative stock market response, or acts of fraud from within or without the company. And as technology plays an increasingly foundational role in most businesses, a crisis might be defined by the failure of underlying technology. An unexpected shut down of a business due to a computer virus, which penetrates defences despite good risk management practise, is a helpful example of a business crisis. Crisis management places equal focus on responding to the event, communicating the response across the company, and managing the aftermath.
Across the portfolio of Four Bells experience the team has formal training in, and experience in responding to crisis management. Our experience is broad and includes responding to major technology failures, aggressive (hostile) company acquisition bids, dealing with changes in government policy, kidnapping threats (and actual staff kidnappings) IP theft, and financial failures.